Policies

Good service is good business

The Best audio store

Nothing is more exciting than making the correct sale.  Hearing positive feedback from our customers about our designs, products, and service is our top goa day in and day out.

Quality

Free Shipping

All of our products ship to the lower 48 states with free shipping.  All orders are shipped within 48 hours of a sale unless a product is on backorder and the customer is aware.

best service

REturns

We offer a 30 day return policy on any non-network connected product.  Any network connected product comes with a 14 day return policy from time of receipt.

Customer satisfaction

Tax free

Any product shipped outside of the state of South Carolina will be sold with out sales tax.  This policy can change at any time based on local law changes.

What some of our clients think about us.

I loved everything

“First and foremost – I loved everything about my experience with Vessel Audio and working with Dan was exactly how I picture a great customer services experience: friendly, efficient, knowledgeable, reliable, responsive and fast.”

-Nils B., Phoenix, AZ

Shipping turnaround was quick

“Vessel was fantastic to work with when considering the purchase of a VSSL A.6x. Dan was prompt in answering my queries. Upon purchase, shipping turnaround was quick.”

-Travis C., Los Altos, CA

The support is stellar

“The support is stellar and the responsiveness is impeccable. It was like working with a local retailer that really wants your support. Should I need any other audio components, I will consider Vessel first.”

-Anthony H., Eugene, OR

The right amp for my setup

“Dan was fantastic helping me find the right amp for my setup, and supporting through installation. The great service certainly doesn’t stop with the purchase! Will go back for all my audio needs.”

-Garrett G., San Francisco, CA

Very professional and responsive

“Updated home system including porch and pool area with VSSL A.1 amplifiers. Couldn’t be happier. Dan was very professional and responsive. He clearly has the expertise and experience..”

-John C., Hilton Head, SC

Excellent service!

“Excellent service! Their staff was very helpful and constantly communicated with me. I highly recommend buying your audio equipment here!”

-Fernando R., Denver, CO.

Appreciate the service

“Used Vessel Audio to get a two VSSL A series amplifiers to use with some Bose speakers that were in my house when I moved in. The system works great and I really appreciate the service I had from Dan at Vessel Audio.”

-Mark H., Wheaton, IL

More policies

International Orders

All international orders will be quoted and sold through a Vessel Audio representative.  All orders are shipped DDU with the customer responsible for any duties and customs taxes paid by the customer.  All orders will be paid via wire transfer only.  All shipping costs, taxes, duties, etc. due to a return are paid by the customer.

Shipping

We ship primarily using UPS shipping services unless otherwise notified.  We have warehouses in South Carolina, Utah, and Georgia.  Typical deliver is expected within 2-3 days from shipment.  West coast, Alaska, Hawaii, and international shipments may take up to 7 days to receive.  Expedited shipping services are available upon request, additional fess may apply.

Service

All of our clients will receive the best possible service available.  Our sales team sells as a way to enrich our customers’ lives, not to get rich doing so.

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